sizing & policies
I hope the following information will help you make your decision on purchasing a unique Penelope Red design. If you have any further questions, please don't hesitate to contact me.
Penelope Red sizing
With every design, I base my sizing on a traditional Australian size 10 and then adjust accordingly for each design. I use size 10 pattern blocks that were given to me when I studied, and as with every decade, sizing standards change.
Due to the forever changing standard sizing, my designs may have a smaller fit than other garments.
Sizing and fit can also be affected by the style and shape of a pattern, as well as fabrications.
I create my size 10 designs to fit the following size 10 measurements:
(Generally a standard Australian size 10 woman would have the following BODY measurements:)
Bust: 34 inches
Waist: 27 inches
Hip: 38 inches
I adjust my patterns from an Australian (AU) size 10, to another AU size by 2 inches per size. E.g. an AU size 12, is 2 inches bigger all around then an AU size 10.
Where I have substituted the American (US) sizing in the online shop, I have just applied the rule that you need to take away 4 digits from your Australian sizing to get the equivalent US.
This is usually used internationally, so
if you are an Australian size 10, then you would be an American size 6, an AU size 8 would be a US size 4 and so on.
Please note that this is just a guide to keep in mind and as designs vary and fabrics play a part, please ask for assistance when selecting the size- especially when buying online.
shipping
I will ship your purchase as soon as I receive payment, by the next working day (Monday to Friday), unless I have otherwise contacted you. Please contact me before purchase if you need it urgently!
Currently I use Australia Post to ship goods, and they deliver world wide.
For Australian deliveries, I choose to use Express Post.
For world-wide international deliveries, I use registered post.
Both options are slightly more expensive, but the peace of mind is worth it- you receive a tracking number, and for registered post you must sign for it upon collection.
If you would like to have your purchase insured, then please contact me regarding fees.
The shipping charges do not include any customs or duty charges that may be due in a particular country. Penelope Red has no control over those charges and they are the sole responsibility of the person placing the order.
refunds & exchanges
Please be sure to check your measurements when placing an order. The measurements for each garment can easily be obtained by contacting me, to help ensure there are no unnecessary returns.
Penelope Red will accept exchanges on items that do not fit, however, the shipment back to Penelope Red, and back to the customer, is the responsibility of the customer.
If you need to exchange a garment, please be sure to contact me within 7 working days within Australia, and 14 working days for overseas purchases, from date of shipment.
I always double check each garment before shipping. Then I wrap everything in tissue paper as well as plastic to avoid liquid penetrating. However, if a garment has some how been damaged during shipment, please contact me ASAP.
